Bitrefill has been around for over 10 years & is the biggest and best crypto e-commerce site in the world. We are creating a circular economy, enabling people to opt out of the traditional banking system and choose freedom... We make it easy for people to live on crypto around the world.

Does this sound like something to you? Then keep reading :)

Why are we awesome?

Bitrefill believes in the freedom to work remotely and flexibly and we are built around this. But don’t fear, you will never feel lonely as you will have the opportunity to meet your coworkers in person at our team retreats twice every year. Some reasons people choose us are:

Freedom to work from anywhere
Option to get paid in crypto
25 days of paid annual leave + additional Holidays
Paid parental leave
Health and remote workspace allowances
Our team retreats consist of two get-togethers every year (get your passport ready)
Central office in Stockholm which you can work from
We welcome the crypto-curious and experts and are happy to help you learn and grow
We have a super-talented and passionate team who believe in our mission

Your Mission:

As our Customer Happiness Agent, you play a crucial role in continued customer satisfaction. Your primary objective is to handle customer inquiries and concerns with warmth and efficiency, fostering positive experiences that encourage repeat business. Your expertise in cryptocurrency transactions will be pivotal in navigating customer interactions seamlessly. We’re seeking a true Customer Champion who embodies our commitment to service excellence & make our customers smile!

Your Responsibilities:

Manage daily customer tickets in Zendesk with a friendly and efficient approach, encompassing answering inquiries, resolving issues personally, and ensuring a seamless experience with Bitrefill.
Serve as a vocal advocate for our customers internally, advocating for bug resolutions and product enhancements to enhance customer happiness and meet their evolving needs.
Liaise with partners and suppliers to address support cases effectively.
Propose innovative ideas and suggestions to enhance customer satisfaction.
Cultivate peace of mind, trust, and confidence in every customer interaction.

You Bring With You:

Located in: South or Central America
Proficiency in English, both verbal and written.
Experience and knowledge of cryptocurrency transactions.
Minimum of 2 years of customer service experience.
Eagerness to expand your knowledge of crypto and customer service.
A hands-on mentality and adaptability to changing situations.
Ability to anticipate and manage client emotions proactively and reactively.
Demonstrated ability to remain composed in high-pressure situations.
BIG PLUS: Familiarity with NPS (Net Promoter Score) methodology and strategies for improvement.
Additional languages, especially Spanish, are advantageous.

We offer:

To become part of a passionate and talented team with high ambitions for a world where bitcoin is money for everyday use
A challenging workplace and a great education when it comes to everything involving cryptocurrency
Besides the competitive salary we offer awesome perks, and benefits for making your experience at Bitrefill the best one

Our Recruitment Journey

We know, we know, the boring part...but it's really important and we highly suggest you don't turn your back on this opportunity because sometimes the train of the future only passes in our station once!

We are happy that you kept reading!!
Does it sound like you so far? Get your boarding pass and apply!

1 - We’ll start with 3 questions to be answered on a video recording. This will take you only a few minutes to do.

2 - Then we’ll get to know you a bit better on an interview with our HR Team! On this one, you don’t need to prepare anything, you just need to be yourself!

3 - Next up is a small task that we will send you, which should take you no more than a few hours to complete!

4 - This is getting serious!!! You will get an interview with someone from your future team!

5 - You are doing great and that leads you to the practical challenge that should take no more than a few days to complete!

6 - Finally, the closing interview stage is where we ask you for references contacts. This is also where you will present your practical challenge. After that, and after concluding a background check, we'll hopefully make you an offer we also hope you can’t refuse.

You’re in!
High five for good life choices! We can’t wait to hear from you!

Please do not use artificial intelligence (AI) tools while drafting your replies. All submissions are screened for this.

Department: Customer Happiness
Locations: Remote
Remote status: Fully Remote
Employment type: Full-time

Contact Josh HR & Operations

Colleagues

Felícia

Customer Happiness Agent

Workplace & Culture

Whether you have a home office, are a digital nomad or able to work from our Stockholm office, you are welcome to break rules, get sh*t done, and have fun with us!

Customer Happiness · Remote · Fully Remote

Customer Service Agent - South or Central America

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