Scroll
Renewals Program Manager
Deepgram
Operations
Remote
USD 135k-165k / year + Equity
Posted on Jul 17, 2025
Location
Remote
Employment Type
Full time
Location Type
Remote
Department
Customer Success
Deadline to Apply
July 24, 2025 at 8:00 PM EDT
Compensation
- $135K – $165K • Offers Equity • Offers Bonus
This range is determined by work location and additional factors, including job-related skills and experience. There may be instances where a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.
Please note that the compensation details listed on US role postings reflect the base salary only and does not include bonus, equity or benefits.
Company Overview
Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram
Please Note: We will be accepting applications through Thursday, July 24th at 5p Pacific.
Our Customer Success Team, known as ‘The Heartbeat of Deepgram’, plays a pivotal role in our customer-centric organization. All teams within Deepgram rely heavily on our Customer Success Team’s insights to ensure we are building solutions that are centered on our customers’ needs. Deepgram is looking for a Renewals Program Manager to build, own, and scale our contract renewals motion from the ground up. This is a highly strategic, cross-functional role that sits at the intersection of Customer Success, Sales, RevOps, and Marketing. You’ll be responsible for designing scalable systems and workflows, managing a rolling renewal forecast, and partnering across teams to drive retention and revenue predictability. You’ll lead with data, influence contract outcomes, and support growth by protecting and expanding customer relationships. As part of a fast-growing team, you’ll play a critical role in identifying churn risk early and continuously improving our renewal strategy to enhance long-term customer value.
What You’ll Do
Build the renewals function from the ground up; including systems, workflows, templates, and internal reporting, ensuring scalability and alignment with GTM teams
Manage and forecast both PLG (product-led growth) and SLG (sales-led growth) renewal motions, ensuring scalable strategies that align with customer behavior and product usage
Develop negotiation strategies that drive favorable contract terms while preserving trust and long-term value
Implement processes and workflows to identify churn and contraction risk early and execute on mitigation strategies
Coordinate cross-functionally with Sales, Finance, RevOps, and Legal to ensure contract accuracy, billing alignment, and smooth handoffs across the renewal lifecycle
Collaborate with Customer Marketing and Product to improve engagement, increase retention, and identify customer storytelling opportunities
Maintain and communicate a rolling 120-day renewal forecast, highlighting trends, risks, and actions needed to ensure predictability
Partner with executive stakeholders to provide visibility into renewal health and escalate at-risk accounts
Participate in strategic account planning sessions to align renewal goals with overall customer strategy
-
Continuously improve the renewals motion by developing and scaling internal processes
You’ll Love This Role If You
Love the challenge of helping to scale a renewals program inside a high-growth AI company
Enjoy being in the middle of the action, partnering cross-functionally to influence customer outcomes
Are driven by revenue protection and renewal performance, and see renewals as a key growth lever, not just a retention task
Thrive in negotiations and can confidently advocate for value at the executive level
Are a strong communicator who builds trust with both customers and internal stakeholders
-
Are curious about building automations and excited to explore new ideas that improve efficiency, reduce manual effort, and maintain clean, accurate data
It’s Important To Us That You Have
5+ years of success managing renewals or contract negotiations
10+ years of experience in customer-facing roles like Account Management or Sales
Experience managing both PLG and SLG renewals, with a strong understanding of the nuances in customer journeys and renewal triggers
Experience negotiating complex, multi-year enterprise contracts
Excellent forecasting skills with a proven ability to manage and report on a renewals pipeline
Understanding of consumption-based pricing models and how to use data to drive pricing strategies
-
Proficiency in Salesforce for managing renewal pipelines, tracking deal stages, and ensuring data accuracy across systems
It Would Be Great If You Had
Experience building or scaling a renewals function from the ground up
Exposure to customer marketing or experience contributing to advocacy and retention programs
-
A passion for customer-led growth and aligning customer value with business impact
Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!
Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.
We are happy to provide accommodations for applicants who need them.
Compensation Range: $135K - $165K